Support and ticketing

Configure departments and manage tickets, attachments and ratings.

Setup

1. Create departments and assign notification addresses.
2. Configure custom ticket statuses and escalation rules.
3. Set mail-import/pipe behavior only after preventing email loops.
4. Configure attachment limits, types, scanning and retention.

Ticket workflow

Staff can reply with the WHMCS-style editor, use predefined replies, change priority/status/department/assignee, and inspect customer ratings on staff replies. Client access is restricted to the ticket owner or permitted contact.